TAXI&AUTOBLU Soc. Coop.

TERMS AND CONDITIONS

1. Journey

1.1 A journey is the transport of one or more passengers from a defined point (A) to another defined point (B)

1.2 The journey cost depends on the type of vehicle and the distance that it must cover. The price depends also on the waiting time spent by the driver for any stops required by the customer and on the time in which the service is performed.


1.3 The journey will be performed in a vehicle that corresponds to the type selected, and to the number of passengers and bags. If the selected vehicle is not available, you will be assigned another one in a superior category with at least the same capacity in terms of seats and baggage, without any extra charge by Taxi&Autoblu.
1.4 The pick-up and drop-off position must have an exact address (e.g. airport, port, railway station, bus station or any other specific address).
1.5 The driver will wait for the client at the pick-up point holding a sign, with the name and surname of the client on it or with any other name indicated by the customer himself.
1.6 You must present the print-out of your booking to your driver when you arrive at the meeting point.

2. Bookings

You must complete all the fields in the booking form on our website to book your journey. You must use Roman characters, to make your booking.
2.1 Type the name of a city together with an address or airport for your pick-up and drop-off.
2.2 Choose your vehicle type. All children (regardless of age) are counted as adult passengers, and are assigned an individual seat. Child seats and booster seats are free of charge, clients must request them when submitting the booking request.
2.3 Enter all the requested data by filling out our form, entering the flight/ train/ ship/ bus details, origin, number and your contact information. Always check that you are carrying the phone with the mobile number you provided for the service.
2.4 If travelling with children under 36 months of age, please indicate this when booking and specify what type of seat you require to transport them.
2.5. You can send booking requests for your transfer up to and no later than 24 hours prior to your arrival.
2.6 To confirm your booking request, Taxi&Autoblu will e-mail you a confirmation of acceptance, complete with a description of your requested service and your personal service code. Please print out your confirmation and bring it with you.
2.7 The client is fully responsible for the accuracy of the information provided with regard to all details requested in our form. It is therefore necessary to check that all the information provided, is complete and correct (e.g. mobile number, date, time and pick-up location). The client is also responsible for booking their transfer according to the local time zone in the place where the requested transfer service is to be provided (Italy). In the case where the transfer service could not be provided by Taxi&Autoblu due to incorrect or incomplete information supplied by the customer, the service will be considered by Taxi&Autoblu as provided and the customer shall not be entitled to any reimbursement of the cost.
2.8. Our current area of operation, is the entire Verona area from North to South (and vice-versa) and from East to West (and vice-versa). We are happy to offer you the transfer services within this area. For services outside our capacity, we may use our trusted suppliers.

3. Changes and Cancellation policy


3.1 Any cancellation must be made by and no later than 12 hours prior to the time specified for your pick-up. To cancel your booking, please send an e-mail to info@taxiautoblu.it, specifying your name and surname and the personal service code associated with your booking provided to you in the acceptance e-mail from Taxi&Autoblu. referred to in point 2.6.
3.2 In the event of changes to your service (such as date, time, destination, etc.), you must provide notice no later than 12 hours prior to your pick-up.
3.3 Any change in the type of car requested or in the journey selected when booking may change the cost of the service, and the request must be accepted by Taxi&Autoblu before being considered valid.
3.4 In the event of changes to the service, the client must e-mail info@taxiautoblu.it specifying the nature of the requested changes by, and no later than, 12 hours prior to your pick-up. Availability to accept the requested changes will be verified and confirmed (or not) by the Taxi&Autoblu customer support service.
3.5. If the client is arriving by plane/train/bus/ship, and the carrier is delayed, the client is responsible for notifying Taxi&Autoblu in advance by sending an e-mail to info@taxiautoblu.it or by calling the phone number on the booking sheet.

4. Meet the driver


4.1 The driver will be in the arrivals area if the client is arriving by plane/train/bus/ship, and can be identified as he/she will be holding a sheet bearing the name and surname of the client or with any other name indicated by the customer himself. The driver will also bring a copy of the service form containing all the client's details and destination.
4.2 The driver will wait for the client for one hour from the pick-up time specified in the service confirmation. If the deadline expires without receiving any communication from the customer, the driver will abandon the pick-up point. The service will be considered cancelled due to a "NO SHOW" and the customer will not be entitled to any reimbursement by Taxi&Autoblu.
4.3 The driver may try to contact the client by phone before departure to arrange the meeting.
4.4 If for any reason, including force majeure, the driver cannot provide the pick-up on time, he must notify the client as soon as possible.
4.5 The client must wait for the driver at the agreed meeting point at the time specified in the order confirmation.

5. Prices and payment options

5.1 The price indicated on our website depends on the distance and the type of vehicle selected.
5.2 To consider bookings valid, they must be completed by payment via the PayPal service available on our website. In the absence of payment, the reservation will not be considered valid.
5.3 In the event of cancellation of the service, if the transfer has been cancelled, within a minimum of 12 hours notice prior the initiation of the booking, the entire sum paid, will be completely refunded to the customer. After this time, nothing is due to the customer by Taxi&Autoblu. For reservations made in advance, it should be noted that in the case of cancellation, the reimbursement request by the PAYPAL service can be carried out within 60 days of the date of payment. After that period, the refund request must be forwarded directly to the Taxi&Autoblu, who will be able to refund the customer directly, after verifying compliance with the contractual terms and conditions.

6. Restrictions

6.1 Current regulations prohibit smoking, eating and drinking in our vehicles. In the event of a breach of these regulations, the driver shall have the right to interrupt the service.
6.2 The number of passengers must not exceed the limit allowed by current internal regulations (Car max 3 persons, Van max 7/8 persons). Otherwise, the driver must refuse to provide the service. In this case the cost of the service will not be refunded to the customer.

7. If the client is delayed

7.1 The mobile phone number provided by the client must be switched on as soon as it is possible to do so. In this way, the driver can reach the client by phone should they need to do so.
7.2 In the event of a delay, the client must comply with point 3.5.

8. Cancellation policy

Please send an email cancellation request

CONTACT US

Contact us at this e-mail address if you require any clarification: info@taxiautoblu.com